We provide free one-to-one special education support to families of children with disabilities. Our Help Desk Specialists are available Monday through Thursday to help with questions you may have about your child’s special education rights and processes, your child’s Individualized Education Program (IEP), and the options you have to resolve a disagreement you may have with your child’s school. Even if your child is not receiving special education but you suspect they may have a disability, we are here to answer your questions. You may access our Help Desk by calling, 1-877-374-0511. Education professionals are welcome to contact our Help Desk with questions or to be connected with other resources. Please note that we cannot provide legal advice.
Sometimes a more intensive level of support is needed, such as reviewing your paperwork, helping you prepare for an upcoming meeting, or supporting your participation at an IEP, IFSP, facilitated IEP, or mediation. We know that many families are seeking someone to attend their upcoming meeting with them. At this time we are only able to attend a very small amount of school meetings with families each year. Our participation is done completely virtually. The first step to accessing any of our one-to-one services is to call our Help Desk at 1-877-374-0511. WI FACETS does not provide legal representation and we do not attend due process hearings, expulsion hearings, or manifestation determination hearings.
Our goal is to empower families to feel confident navigating their child’s special education journey.